Pakistan Railways Helpline Numbers
Find all official contact numbers for Pakistan Railways services including customer support, complaints, reservations, and emergencies.
Emergency Helpline
For railway emergencies, accidents, or immediate assistance, contact these numbers 24/7:
From Landline
117
From Mobile
0300-8008787
0300-8008787
Customer Service
General Inquiries
+92 42 99201116-20
Complaints
+92 42 99201232
complaints@pakrail.gov.pk
Information Desk
+92 42 99203145
Reservation & Booking
Passenger Reservation
+92 42 99203145
Cargo & Freight
+92 42 99201251
Tour Packages
+92 42 99201260
Regional Division Offices
| Division | Phone | Address | |
|---|---|---|---|
| Karachi | +92 21 99213311 | karachi@pakrail.gov.pk | Karachi Cantt Station |
| Lahore | +92 42 99203145 | lahore@pakrail.gov.pk | Lahore Junction Station |
| Rawalpindi | +92 51 9330201 | rawalpindi@pakrail.gov.pk | Rawalpindi Railway Station |
| Multan | +92 61 9200101 | multan@pakrail.gov.pk | Multan Cantt Station |
| Quetta | +92 81 9201601 | quetta@pakrail.gov.pk | Quetta Railway Station |
| Peshawar | +92 91 9211301 | peshawar@pakrail.gov.pk | Peshawar Cantt Station |
Lost & Found
+92 42 99201240
lostandfound@pakrail.gov.pk
Special Assistance
+92 42 99201255
For disabled and elderly passengers
PR Officers Club
+92 42 99201280
For railway employees and families
Important Information
Pakistan Railways helpline numbers are available 24/7. For fastest response, please call during business hours (9:00 AM to 5:00 PM, Monday to Friday). When contacting regional offices, please mention your train number or PNR for quicker assistance.